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©2019 BY FAMILY MEDICINE SPECIALISTS

Job Application

 Receptionist Job Description

  • Operational Tasks:

    • Exudes excellent communication and coordination among the Care Team.

    • Greets and registers patients in a prompt, pleasant and helpful manner.

    • Answers telephone calls, take and triage messages and relay to appropriate team members as needed

    • Schedules, reschedules, follow-up, and monitor patient engagement.

    • Verifies and maintains up-to-date patient demographics and insurance eligibility.

    • Monitors, screens, and sorts Medical Home communication daily including Telephone/Web encounters, fax inbox, mail, etc.

    • Processes credit card transactions, prepares receipts for cash and check payments, and updates patient account information in system

    • Performs other duties such as photocopying, answering routine questions

    • Helps to ensure patient wait times are kept to a minimum

    • Maintains order and compliance in the reception and waiting areas inclusive of up-to-date education, cleaning reception area and materials appropriate to the patient population

    • Assists with other Care Team functions as deemed appropriate

    • Follows all policies and procedures outlined by the practice  including HIPAA procedures

  • Knowledge and Education Requirements:

    • Excellent written and verbal communication skills.

    • Proven ability to multi task, problem solve, and apply critical thinking skills

    • Previous utilization and experience with an EMR preferred

    • Bilingual skills preferred

    • Reception and /or phone answering experience in an office setting, medical office setting preferred.

    • Able to communicate effectively with patients, co-workers, and the general public.

    • Sensitivity to confidential matters.

  • Physical Requirements:

    • Can Complete the essential functions of the job.

    • Normal physical mobility, agility and endurance.

    • Normal physical strength to handle routine office materials and tools including the ability to handle a 50 pound object.

    • Normal dexterity of hands and fingers.

    • Normal eye-hand, hand-foot coordination.

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